Privacy Policy

Effective Date: May 5, 2025

Apextra Labs values your privacy and is committed to protecting your personal information. This Privacy Policy details the types of information we collect, how it is used, how it is protected, and the rights you have regarding your data.

Information We Collect:
- Personal Identification Information:
  - Name, email address, phone number
- Transaction Information:
  - Billing and shipping addresses
  - Order history and payment method (note: no card data is stored)
- Communication Data:
  - Information provided via contact forms, email communications, or customer service interactions
- Technical Data:
  - IP address, browser type, device information, and website usage data through cookies and analytics tools
- Marketing Preferences:
  - Data collected through email sign-ups, promotional offers, and opt-in marketing communications
Use of Information:
- Order Processing and Fulfillment:
  - To manage and deliver orders, including order confirmations, shipping notifications, and transaction support
- Customer Support:
  - To provide customer service and resolve issues related to orders, billing, or account inquiries
- Marketing Communications:
  - To send promotional emails and special offers (only if the user has opted in to receive such communications)
- Website Improvement:
  - To analyze user behavior, track website performance, and optimize the user experience
Data Protection and Security Measures:
- SSL Encryption:
  - All transactions on our website are protected with Secure Socket Layer (SSL) encryption to ensure data integrity and confidentiality.
- Secure Data Storage:
  - Personal data is stored in secure databases with access limited to authorized personnel only.
- Data Minimization:
  - We only collect the data necessary to provide services and comply with legal obligations.
- Access Control:
  - Multi-factor authentication and regular security audits to prevent unauthorized access
- Data Retention:
  - We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law.
Third-Party Services and Data Sharing:
- Payment Processors:
  - We use trusted third-party payment gateways (e.g., crypto payment providers) to process transactions securely. We do not store payment card data.
- Analytics Tools:
  - Google Analytics and other tracking tools to monitor website performance and user behavior. Data collected is anonymized and aggregated.
- Shipping and Delivery Partners:
  - Information necessary to fulfill orders may be shared with shipping carriers to ensure timely delivery.
- Legal Obligations:
  - We may disclose information when legally required, such as to comply with court orders, regulatory requirements, or legal processes.
User Rights and Data Access:
- Right to Access:
  - Users may request a copy of their personal data collected by Apextra Labs.
- Right to Correction:
  - Users may request corrections or updates to inaccurate or incomplete personal data.
- Right to Deletion:
  - Users may request the deletion of their personal information, subject to legal retention requirements.
- Right to Withdraw Consent:
  - Users may opt-out of marketing communications or withdraw consent for data processing at any time.
- How to Exercise Your Rights:
  - To request access, correction, or deletion of data, contact us at info@apextralabs.com with a clear description of the request.
Changes to the Privacy Policy:
- Apextra Labs reserves the right to update this Privacy Policy at any time. The effective date of the latest revision will be indicated at the top of the policy.
- Users will be notified of significant changes through email or website notifications.