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Refunds & Returns Policy

Effective Date: May 5, 2025

Apextra Labs maintains a strict no refund and no return policy due to the sensitive and specialized nature of our products, which are intended solely for laboratory research purposes and are not intended for human consumption.

1. All Sales Are Final:

  • Once an order is processed and shipped, it is considered final and non-refundable.
     

  • Due to the risk of product tampering, contamination, or degradation, we do not accept returns of any kind, including unopened or unused products.
     

  • Orders cannot be modified or canceled once they have entered the shipping process.
     

2. Damaged or Incorrect Orders:

  • If your order arrives damaged, defective, or incorrect, you must notify us within 48 hours of delivery.
     

  • To initiate a claim, contact our support team at [support email] with the following:
     

    • Your order number
       

    • A detailed description of the issue
       

    • Photographic evidence clearly showing the damaged or incorrect product(s) and the packaging
       

  • Apextra Labs reserves the right to request the return of damaged or incorrect products for further inspection before issuing any form of resolution.
     

3. Resolution Process:

  • Upon receipt of a valid claim, we may, at our discretion:
     

    • Replace the damaged or incorrect item(s) with the same product(s), or
       

    • Issue a store credit or discount for future purchases of equal value
       

  • Refunds are not available under any circumstances, including but not limited to:
     

    • Buyer’s remorse or change of mind
       

    • Improper storage or handling by the purchaser after delivery
       

    • Misuse of products or failure to adhere to usage guidelines and disclaimers
       

4. Shipping Issues and Lost Packages:

  • Apextra Labs is not responsible for lost or stolen packages marked as delivered by the shipping carrier.
     

  • Customers are encouraged to verify shipping information before completing the checkout process.
     

  • If a shipment is delayed, lost, or returned to the sender, the customer must contact the carrier directly to resolve the issue.
     

5. Chargebacks and Disputes:

  • Any attempt to initiate a chargeback without prior communication with Apextra Labs regarding a product issue will be considered a breach of this policy.
     

  • We reserve the right to dispute fraudulent chargebacks and report such activity to the relevant authorities.
     

6. Contact Information:

For further inquiries regarding the Refund and Return Policy or to initiate a claim, please contact:

This policy is prominently displayed on the website, including the checkout page, product pages, and order confirmation emails.

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