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Shipping Policy

Effective Date: May 5, 2025

Apextra Labs is committed to providing secure and timely shipping for all orders. This Shipping Policy outlines the guidelines, timelines, and responsibilities associated with the shipment of products purchased from Apextra Labs.

 

1. Shipping Locations:

  • Domestic Shipping: Apextra Labs ships to all states within the United States, excluding any jurisdictions where the sale or possession of research chemicals is prohibited by law.
     

  • International Shipping: Currently, we do not offer international shipping. All orders are strictly shipped within the United States only.
     

 

2. Processing Time:

  • Orders are processed within 1-3 business days following successful payment verification.
     

  • Orders placed after 2:00 PM EST or on weekends and public holidays will be processed on the next business day.
     

 

3. Shipping Methods and Delivery Estimates:

  • Standard Domestic Shipping:
     

    • Estimated Delivery Time: 3-7 business days
       

    • Shipping carriers: USPS, UPS, or FedEx, depending on the order size and destination.
       

  • Expedited Shipping:
     

    • If available, expedited shipping options will be displayed at checkout. Delivery timeframes will vary based on the selected service.
       

 

4. Tracking and Order Confirmation:

  • Upon shipment, a confirmation email will be sent to the email address provided at checkout. This email will include:
     

    • Tracking number(s)
       

    • Shipping carrier information
       

    • Estimated delivery date
       

  • Customers can track the progress of their shipment using the provided tracking link or by visiting the carrier’s website.
     

 

5. Lost, Stolen, or Delayed Shipments:

  • Responsibility: Apextra Labs is not responsible for lost, stolen, or delayed shipments once the package has been transferred to the shipping carrier and a tracking number has been issued.
     

  • Customers are encouraged to contact the shipping carrier directly for assistance with lost or delayed packages using the tracking number provided.
     

  • In the event of a lost or stolen package, Apextra Labs may assist in initiating a claim with the carrier but is not liable for the outcome.
     

 

6. Incorrect Shipping Information:

  • It is the customer’s responsibility to provide accurate shipping information at checkout.
     

  • Apextra Labs is not liable for packages delivered to incorrect addresses provided by the customer.
     

  • If an order is returned due to an incorrect or undeliverable address, the customer will be responsible for any additional shipping fees to resend the package.
     

 

7. Shipping Restrictions and Limitations:

  • Apextra Labs reserves the right to restrict shipping to specific regions or states based on legal regulations and product availability.
     

  • Certain products may be restricted from shipping to specific states due to regulatory constraints. Customers will be notified at checkout if such restrictions apply.
     

 

8. Shipping Insurance and Signature Requirements:

  • For high-value orders, Apextra Labs reserves the right to require a signature upon delivery to ensure safe receipt of the package.
     

  • Customers are advised to monitor tracking information and arrange to be available to receive shipments, as Apextra Labs is not responsible for packages marked as delivered by the carrier.
     

 

9. Weather Delays and Force Majeure:

  • Apextra Labs is not responsible for shipping delays caused by weather conditions, natural disasters, or other force majeure events beyond our control.
     

  • In the event of a significant delay, customers will be notified via email with updated delivery information.
     

 

10. Contact Information for Shipping Inquiries:

  • For any questions or concerns regarding shipping, customers may contact Apextra Labs at:
     

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